What are the responsibilities and job description for the Front Desk Coordinator position at Avenue360 Health and Wellness?
About Us
Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.
What we have to offer
Our Compensation Package Includes:
- Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
- Medical, Dental, and Vision
- 401K match up to 4%.
- Company paid Life Insurance
- Company paid Short Term and Long-Term Disability
- Employee Assistance Program
Overview: The Front Desk Coordinator works in collaboration with the Practice Manager to manage the day-to-day operations of the medical front office. Maintains efficient patient flow, works schedules, and acts as a resource for patients; practitioners to provide information and resolve concerns.
Duties and Responsibilities:
- Supervises operations in collaboration with the Practice Manager.
- Responsible for training new front desk and retraining staff as needed
- Promotes, models, mentors, and leads customer service excellence.
- Participates in the interview selection and recommendation for hiring.
- Supervise patient scheduling and clinic flow to ensure timely service.
- Supervise and audit data input by front desk
- Ensure all patient encounters are checked in and checked out in an accurate and timely manner.
- Monitors site-specific productivity goals and objectives in collaboration with Practice Manager.
- Coordinates training and continuing education to staff.
- Responsible for the allocation & reconciliation of petty cash per site.
- Oversees the end of the day reports.
- Prepares the daily deposit of patient payments for submission.
- Liaison between medical staff, patients, and other external health care delivery services.
- Handles customer service issues for staff and patients.
- Oversee the call volume and voicemails. Ensures phone calls are answered promptly and voicemails are returned in a timely manner.
- Reviewing OCHIN service packs updates
- Maintains stock of office supplies and places orders
- Other duties as assigned by the Practice Manager.
Education, Licensure/Certification:
- High school graduate/GED
- Must have 4 years of experience in the healthcare or hospitality industry preferred.
- Bilingual in English/Spanish strongly preferred.
- Epic experience preferred.
- Minimum typing speed of 35 words per minute.
Experience, Skills/Abilities Related Requirements:
Continuing Education and Training Requirements:
- Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.
