Billing Support Specialist

Avenue5 is growing, and we are in search of a billing support specialist to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

Who We Are and Who We Serve

Avenue5 Residential provides multifamily property management services as well as comfortable apartments for rent throughout the United States.

We use our multifamily property expertise to serve:

·       The multifamily owners who entrust us to care for their assets

·       The residents who entrust us to care for their apartment homes

·       The associates who entrust us to create opportunities for career growth and satisfaction

Summary of Responsibilities

The billing support specialist is responsible with assisting in the procurement and management of the delinquent move out accounts listed for collections by our managed properties. In addition, the position will perform administrative tasks, account maintenance and other property billing oriented job duties.

Primary Responsibilities and Objectives

·       Set up and manage national accounts in the debt collections management system.

·       Contact customers regarding payment of overdue move-out balances, obtain customer payment commitments and forecast monthly collections.

·       Resolve customer inquiries regarding billing issues, policies, and processes.

·       Conducts training in debt management system and Yardi Voyager as it relates to debt management for property associates.

·       Manage the allocation of delinquent accounts to external collection agencies.

·       Manage detailed records of collection efforts, status, and trends.

·       Ensure compliance with all Avenue5, Federal/state collection and credit regulations, laws and guidelines. 

·       On-board and off-board outstanding debt as required when properties are bought and sold.

·       Participate in special projects and other administrative tasks as requested.

Education and Experience

·       High School diploma or equivalent is required.

·       Three to five years of billing or collections work is preferred.

·       Property management experience is preferred.

·       Knowledge of debt or billing collections platforms is preferred.

·       Prior experience in Yardi Voyager or other equivalent system is preferred.

Skills and Requirements

·       Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel skills.

·       Excellent customer service and interpersonal skills with the ability to relate to others.

·       Detail oriented and desire to learn.

·       Excellent written and verbal communication skills.

·       Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.

·       Strong interpersonal skills to effectively and sensitively communicate with all levels of management.

·       Strong organizational and time management skills.

·       Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.

·       Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion training within the first 30 days of employment.

Scheduling

·       Typically, Monday through Friday 8am to 5pm.

Environment

·       Exposure to environment typically found in an office building.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

·       Ability to lift, push and pull up to 25 pounds.

·       Ability to sit in a confined area for many hours at a time.

·       Hearing and visual ability to observe and detect signs of emergency required.

·       Must be able to stand, reach, bend and stoop for extended periods of time.

·       Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

·       Perceiving the nature of sounds at normal speaking levels with or without correction.

·       Ability to receive detailed information through oral communication, and to make the discriminations in sound.

·       Visual requirements including color, depth perception, and field vision.

·       Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.

·       Ability to tolerate stressful situations.

·       Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.