What are the responsibilities and job description for the Vice President, Operations position at Avenue5 Residential, LLC?

Avenue5 is a growing, and we are in search of a vice president, operations in the Bay Area to join our dynamic team of Fivers!

Summary of Responsibilities :

The vice president creates the strategic direction for existing complex portfolio clients and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. The vice president of operations will execute long- and short-term plans and directives by implementing judgment, vision, management, and leadership.

Primary Responsibilities and Objectives :

Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
Responsible for the full associate life cycle including recruiting, mentoring, and performance management
Serve as the strategic business partner responsible for revenue growth for complex clients and partners
Responsible for achieving growth and operational KPIs for portfolio clients
Responsible for the property annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership
Lead all aspects of the client relationship including communications, planning, education, and problem resolution
Provide subject matter expertise to clients to ensure product utilization is optimal
Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements
Maintain an expert-level knowledge and understanding of all Avenue5 products and services
Assess revenue and profit potential for all properties and portfolio clients
Lead special projects to support client development
Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
Perform other duties as assigned

Education and Experience :

High school diploma is required. Bachelor’s degree is preferred

Ten or more years of experience in multi-family property management is required

Ten or more years of direct management experience is required

Ten or more years of experience in managing, expanding, and developing relationships with clients at a senior level is required

CPM certification is preferred

Participation in industry groups is preferred

Five or more years of experience in Yardi Voyager or other equivalent system is required

Skills and Requirements :

Strong understanding of property management industry trends, issues, and emerging technology

Track record of accomplishments and high-impact results

Ability to work independently and prioritize effectively in a fast-paced environment

Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)

Ability to meet deadlines

Ability to read and understand financial statements

Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development

Ability to work independently and prioritize effectively in a fast-paced environment

Excellent written and verbal communication skills

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling :

Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays

Ability to travel (including overnight) up to 50%

Environment :

Exposure to environment typically found in an office building

Physical Requirements :

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to :

Ability to lift, push, and pull up to 50 pounds

Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time

Must be able to observe and detect signs of emergency through visual and / or auditory cues

Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

Visual requirements including color, depth perception, and field vision

Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity :

Diversity creates a healthier atmosphere : Avenue5 is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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