Director - Hospitality Services

Location:

Avera St Luke's Hospital

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

Monday-Friday: 8:00am-5:00pm, occas wknd/hol/call; 80hrs/2wks

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for all aspects of department(s); Environmental Services, Linen and Food & Nutrition Services. The Director of Hospitality Services provides leadership, develops departmental goals and objectives, standards of performance, and develops policies and procedures. Responsible for the overall daily operations, to assure exceptional care and services to patients, residents, guests, and fellow employees. Continuously assesses systems and processes to achieve economical and efficient operations and achieve budgetary goals. Will have oversight of the region's service excellence initiatives including patient satisfaction.

What you will do

• Comprehensive knowledge of administrative and clinical aspects of food, nutrition, and food service administration.
• Considerable imagination and a desire to offer consistently high quality, nutritional food with a menu that offers substantial variety to customers.
• Knowledge of cleaning, sanitizing and disinfecting of patient rooms and common areas and appropriate handling of resident linen.
• Analytical and problem-solving skills necessary to develop and administer department policies, procedures and budgets, prepare a variety of reports, resolve operational problems and direct and supervise a large service operation.
• Oversight of service excellence initiatives for the campus including patient satisfaction surveys and results with support from system resources.
• Prepares the departmental annual budgets. Assures appropriate action is taken to achieve budgeted objectives and that costs and expense objectives are met.
• Organizes and directs performance improvement and quality assurance functions of each area of responsibility.
• Ensure safety and sanitation procedures are followed through staff development and planned, routine audits and tours of each area of responsibility.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's or equivalent years of leadership experience in service area
• Three to five years related experience

Preferred Education, License/Certification, or Work Experience:

• ServSafe Certificate - National Restaurant Association

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO front-loaded for eligible hires

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity/Affirmative Action Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .