Patient Services Representative (PSR) -Full-time

Love Where You Work:  Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless.

Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera:  Competitive pay, front-loaded PTO and options for free health insurance, sign-on bonuses, various shifts to fit your lifestyle and opportunities for career growth.

Avera has an exciting opportunity to be the first impression of Avera as a Patient Services Representative (PSR)!

Position Highlights:

• Paid Time Off (PTO) available on Day 1!
• Options for Free Health Insurance!
• Career Growth: Great opportunity to obtain healthcare experience for those that are looking to further their education in healthcare or be involved in an ever-changing career with upward mobility.
• Be a part of a rewarding team while providing outstanding service to a variety of patients.

Job Summary

• The PSR greets patients, obtains and verifies patient information/identification and updates patient records accordingly.
• The PSR makes future patient appointments, run necessary schedules.
• The PSR makes appointments over the telephone, calls patients to remind them of their appointment(s), updates the schedule, and makes all schedule changes. 
• The PSR answers all incoming phone calls in a courteous and timely manner.
• The PSR collects co-payments and other professional fees at the time of service and answers patients billing questions.
• The PSR updates patient records and obtains demographic and financial information from new patients to create their accounts and charts.
• The PSR files medical record materials, pull records, and delivers them to various departments within the clinic.
• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to specific issues and data reflective of the patient/customer's status.  Demonstrates the knowledge and skills necessary to provide care for the population served in the department.

Education and/or Experience

• High School Diploma or equivalent is required.

• Prefer one year customer service experience in a medical office setting.
• Prefer computer experience.

Work Schedule

• Day shifts; 72 hours 2 weeks
  • Monday - Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 12:00 pm

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

• $17.50 - $22.00 per hour

What Makes Avera Special?