Technical Business Systems Analyst

EXTENSION/CONVERSION: Eligible

BENEFITS: Medical, Dental, and Vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

The Technical Business Systems Analyst works closely with business and technical stakeholders to understand, analyze, and document business processes, data flows, system capabilities, and user requirements. Identifies opportunities for improving business efficiency, automation, and quality, and develops solutions that meet the business needs and objectives. Also responsible for analyzing, troubleshooting technical issues and identifying opportunities for efficiency. You will be working with our team of engineers and developers who are proficient in IT, programming and software development. This role is both challenging and rewarding, and will provide you with many opportunities to advance your career with a company that is eager to see you succeed.

ROLE & RESPONSIBILITIES

• Gather, clarify, and validate the business requirements from various stakeholders using appropriate techniques such as interviews, workshops, surveys, etc.
• Validate the requirements and solutions with the business and technical stakeholders, and ensure that they are clear, complete, consistent, feasible, and testable.
• Document and analyze the current state of business processes and design the future state of improved and optimized processes.
• Identify and prioritize areas where business processes can be streamlined, simplified, or automated to enhance productivity, quality, and customer satisfaction.
• Define and document the data sources, inputs, outputs, transformations, and validations for each business process and system.
• Assist the quality assurance team in developing test plans, test cases, and test scripts based on the requirements and solutions.
• Coordinate and facilitate the UAT process and ensure that the solutions meet the user expectations and acceptance criteria.
• Develop and present business cases that justify the need, value, and feasibility of the proposed solutions, and include the costs, benefits, risks, and alternatives.
• Assess and evaluate the existing and potential capabilities of the systems and technologies that support the business processes and solutions.
• Provide application support to existing applications. Troubleshoot technical issues, perform root cause analysis, and identify permanent solutions to fix problems as needed
• Understand business rules and trace data while following the process flow to investigate data-related issues
• Follow up on items that could negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements
• Collaborate with others from different functional and technical areas and escalating as needed to resolve problems in a timely manner.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests

QUALIFICATIONS:

• BA degree in business, computer science, information systems, or a related field.
• Certification in business analysis, such as CBAP, PMI-PBA, or IIBA-AAC highly preferred.
• 5 years of experience in business system analysis and/or development
• 3 years' hands-on experience with stored procedures and complex joins in SQL
• Excellent Analytical and Problem Solving skills
• Broad understanding of and experience working with systems and applications
• Strong knowledge of business process modeling, data modeling, system analysis, and design methodologies and tools.
• Proficient in using various software applications, such as MS Office, Visio, SQL, etc.
• Excellent communication, interpersonal, and presentation skills, and the ability to work effectively with diverse stakeholders.
• Strong analytical, problem-solving, and decision-making skills, and the ability to handle complex and ambiguous situations.
• Detail-oriented, organized, and self-motivated, and the ability to manage multiple tasks and priorities.

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.