What are the responsibilities and job description for the Customer Service Advisor position at Avery Healthcare Group Ltd.?
Job summary
The role of a Customer Service Advisor at Avery Healthcare is to provide a positive and welcoming public image at the first point of contact, both in person and by telephone. The advisor will be responsible for the reception area, supporting the show round process, and actively managing sales enquiries through to admissions. They will also assist the Home Administrator as required.
Main duties of the job
As a Customer Service Advisor, your focus will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Other responsibilities will include being responsible for the reception area and ensuring it is always presented to a high standard, supporting with the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They believe that the later years of life should be as enriching as any other and are passionate about creating meaningful experiences for their residents and their team alike. With a vision of 'creating meaningful lives together', Avery proudly offers exceptional care across their growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.
Job description
Job responsibilities
Package Description :
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include :
- Being responsible for the reception area and ensure it is always presented to a high standard.
- Supporting with the process of show rounds.
- Actively following up and manage any sales enquiries through to admissions.
- Assisting the Home Administrator as required.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must :
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require :
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Person Specification
Qualifications
Essential
