What are the responsibilities and job description for the Section 508 SME position at Aveshka Inc?
Overview
Softtek Government Solutions has opportunities for you to become part of our high-quality team that delivers innovative solutions to key federal clients. We are currently seeking a Section 508 SME to support Section 508 compliance across a multitude of product types. The customer is located within the National Capital Region (NCR), and is open to candidates working remotely. Candidate should be available for occasional weekend or evening work to meet customer deadlines during periods of surge or for rush requests.
The ideal candidate has a deep knowledge and understanding of Section 508 policies as they pertain to government controls, 508 checklists by ticket/product type, work across a cross-functional team in a remote environment, one or more 508-specific technology tools, and provide input and recommendations for how customer-specific operations can implement continuous improvement on the program.
Responsibilities:
- Administers Help Desk tickets and remediation recommendations for the backlog; performs compliance checklist by product type, identifies remediation requirements
- Correlates ticket remediation time with type of ticket; document ticket remediation by ticket type
- Assess, develop, and manage Help Desk Ticket system; make recommendations for improvements
- Work with other team members to provide enhancements for continuous improvement
- Identifies commonalities and trends in ticket type; aligning allocations to specific programs and issues to create improvements
- Consolidates Deque product scan reports to identify remediation challenges, document findings
- Communicate finding with stakeholders to address challenges and issues
- Prepares reports for program team to escalate challenges and issues
- Identifies and communicates impacts of challenges to program success, prepare risk documentation
- Creates reporting documentation to the Enterprise Performance Life Cycle (EPLC)
- Demonstrated experience working with various 508-specific tools available on the open market
Required Education:
- Bachelor’s degree and 6 years of experience; or 2 additional years’ experience in lieu of degree
Required Experience:
- Trusted Tester v5 certification (or equivalent)
- 5-10 years of experience testing systems and applications (desktop and mobile) required
- 5-10 years of experience remediating Adobe PDF
- Advanced to expert use of tools such as ANDI, NVDA, JAWS, Colour Contrast Analyzer and ability to manually inspect when such tools are not available
- Ability to communicate orally and in writing with varying levels of stakeholders (internal and external) clearly and effectively
- Ability to collaborate easily with others in a remote working environment
- Experience in defect management including hosting review sessions to customers to describe the defect and identify path to remediations
- Understanding of Agile processes
- US citizenship
Required Clearance:
- Ability to obtain a Public Trust clearance
About Softtek Government Solutions:
Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.
Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:
- Extensive training programs
- Gym membership reimbursement
- Education reimbursement
- Technology benefits
- Commuter benefits
- Generous paid time off and much more!
Softtek Government Solutions is an Equal Opportunity Employer (EOE)
