Job Summary:

Responsible for providing technical assistance and support for incoming queries and issues related to computer systems, hardware or software.

Plan, design, develop, implement and maintain applications and related integration for enterprise solutions. Provide expert insight into related application and infrastructure activities to meet customers needs.

Job Responsibilities

• Respond to highly complex and unconventional queries from external and internal customers.
• Assist the business with process improvements and development of metrics from information technology systems.
• Conduct research in the marketplace to determine best practices and emerging trends recommending action as appropriate.
• Evaluate and recommend external suppliers and contractors for the provision of services.
• Take a proactive role in facilitating and monitoring adoption and use of systems.
• Research and keep up-to-date on related applications technology trends, and their potential benefits to the company.
• Work with IT peers and cross functional teams in the evaluation, implementation, enhancement, and support of solutions.
• Identify, track and escalate severe issues and problems trends to upper tier support and/or management.
• Use advanced analysis and problem-solving techniques to assess, identify, and recommend / resolve process and application challenges.
• Provide technical leadership in all project phases including analysis, design, development, implementation, testing, and support.
• Develop technical documentation (training / user manuals) in a clear and concise manner.
• Coach, motivate, and mentor other team members.
• Works as a member of a team to achieve all outcomes.
• Operates in accordance with our Code of Conduct and Business Ethics, and all established regulatory, compliance and safety requirements.
• Performs all work in support of our Values: Collaboration, Courage, Perseverance, and Passion.
• All other relevant duties as assigned.
• Knowledge, Skills and Abilities

• Illustrate concise and clear written and verbal communication skills in a variety of settings and styles.
• Show excellent listening skills with ability to follow instructions and guidelines clearly.
• Demonstrate ability to make critical decisions, solve and trouble shoot complex problems based on analysis, experience and judgement.
• Originate or initiate new and unique ideas to resolve technical problems.
• Function in a fast paced and continuously changing environment.
• Show excellent organizational and time management skills with ability to manage multiple priorities to accomplish objectives and goals anticipating and adjusting for problems and interruptions/roadblocks.
• Display excellent interpersonal skills.
• Able to present in a variety of settings with business or technical users in both small and large groups.
• Deliver training and/or creating training materials on technical topics.
• Commit to continuous learning and improvement.
• Demonstrate ability to consistently produce accurate, complete and thorough work of high quality.