What are the responsibilities and job description for the Software Support Specialist position at Aviagen Group?
Job Description : Responsibilities :
- End User Application Support over multiple applications.
- Software testing of new or modified software developed in-house
- Production and maintenance of User How-To Guides
- Remote and / or Virtual training of end users
- Production and maintenance of user reports
- Interact with business functional representatives to understand and document their business processes and requirements
- Build a global user representative team in your area of concern and maintain an open channel of communication
- Act as an advocate for the users
- Analyze global business requirements
- Assess current systems capabilities and work closely with development team to improve.
- Participate in agile software development communication with developers and project management
- Recommend and implement practical uses of technology to support business processes
- Organize and report on change requests
- Actively drive issue resolutions and closely monitor their progress
- Communicate project status, escalate issues, and manage deadlines and action items
Skills and Experience :
Job Description Summary :
We seek an individual to fill a position as a Software Support Specialist. The successful candidate will support, test, and document applications developed by Aviagen's in-house development teams and externally supplied solutions covering our global user base. The primary focus will be on day-to-day 2 / 3 line production support, with input into the future direction of the applications.
