Senior Business Applications & Solutions Analyst

WHAT IS AVID?

We’re a nationally recognized nonprofit that partners with 8,000 schools across the country to shift to a more equitable, student-centered approach, closing the opportunity gap so that ALL students are prepared for college, career, and life. And the results? Well, they speak for themselves.

AVID provides 2.5 million students annually with the tools they need to think critically, collaborate, and set high expectations to confidently conquer the challenges that await them. We accomplish this work by training over 85,000 educators every year through in-person and virtual professional learning opportunities.

WHAT IS THE JOB?

The Senior Business Applications and Solutions Analyst will lead efforts to assess and improve business processes, optimize applications, and work with vendors and internal teams to deliver innovative solutions. This role requires strong project management skills, a strategic mindset for aligning technology with business objectives, and the ability to guide stakeholders through change and adoption of new processes.

This role will initially have a defined 3-year term with the potential for it to be extended to a permanent spot on the Business Applications and Process team after 3 years.

WHY WORK WITH US?

• Competitive Salary: We've done our research and pay generously to attract the best to join our team. That's why we offer all employees the midpoint right from the start. There are no negotiations and no hassle, and you can be confident that you are being valued and offered an equitable salary. See below for our offer rates based on your geography.
  
  
• Taking Care of You Allowance: All AVID employees (that’s right, ALL employees) receive an extra $10,000 annually to support them in the most meaningful ways: housing costs, transportation, family expenses— whatever your needs may be.
  
  
• Retirement Planning: AVID Center provides a 10% salary contribution to a 403(b) retirement plan, beginning after 90 days of full-time employment.
  
  
• Flexibility in Work Location: This position may work 100% remote in any of the four times zones in the continental U.S., with an option for hybrid work at our San Diego campus.
  
  
• Generous Paid Time Off (PTO): This position is eligible for 22 days of PTO per year, with 12 paid holidays plus a winter break in between Christmas and New Year’s Day.
  
  
• Continued education opportunities: All full-time employees with at least 1 year of continuous AVID Center service are eligible for $5,250 per calendar year in tuition reimbursement for qualifying coursework or certification.
  
  
• Company-Provided Equipment: Our home office set-up includes a laptop, dock, and extra monitor, with other amenities available on request.
  
  
• Health and Welfare Plans to Support Every Aspect of Your Well-Being: AVID Center offers several benefits plans through our provider, Cigna, and greatly subsidizes the cost of these plans
  
  
• Connect in Person: A yearly All-Staff gathering will allow you to connect in person with the entire AVID team.

Pay rates for this position:

We bring in all employees at the midpoint of the salary range for your role. Knowing that not all cities share the same cost of labor, we make offers using a tiered approach based on your geographical location. While the majority reside in Zone 1 or Zone 2 areas, we acknowledge variations, even within counties, ensuring fair compensation for all based on their specific location's cost of labor.

For the Senior Business Analyst position, here is what we will offer:

Zone 1 (areas characterized by lower labor costs [e.g., Charleston, WV, Cleveland, OH, Phoenix, AZ, Omaha, NE, etc.]): $118,172 annually

Zone 2 (areas with moderate labor costs [e.g., Syracuse, NY, Ann Arbor, MI, Denver, CO, San Diego, CA, etc.]): $127,035 annually

Zone 3 (areas known for high labor costs [e.g., Washington, D.C., Trenton, NJ, Los Angeles, CA, Seattle, WA, etc.]): $135,897 annually

Zone 4 (areas with the highest labor costs [e.g., Bridgeport, CT, New York City, NY, San Francisco, CA, San Jose, CA, etc.]): $150,669 annually

WHAT WILL YOU DO IN THIS ROLE?

• Collaborate with departments and vendors to assess and improve workflows and identify opportunities to build communication and training to ease the introduction of new technologies and improve business processes.
• Lead cross-functional teams in projects to align technology solutions with strategic goals.
• Act as a liaison between business units and technical teams, translating organizational needs into actionable solutions.
• Evaluate and document workflows, recommend improvements, and drive change management efforts to ensure adoption and success.
• Develop training materials and resources to support end users and ensure optimal use of systems and processes.
• Maintain a deep awareness of how business processes help stakeholders explore technology possibilities to execute their operations more effectively.
• Define and develop standard operating procedures and perform periodic system activity reviews.
• Develop and deliver training resources for technical and business applications to ease their adoption by end users and other stakeholders.
• Evaluate business processes from end-to-end to identify and address gaps and operational, financial, and technological risks.
• Proactively identify process and system improvement opportunities, including integrating new systems and processes with existing ones to meet long-term technology strategies.
• Translate end users’ business needs into business requirements, user stories, and reporting requirements to be delivered to the information technology development team for reports, dashboards, systems enhancements, development, or new client applications.
• Assist in conducting research on vendors and software products to meet agreed-upon requirements and support vendor relationship efforts.
• Participate in the selection and documentation of technology solutions that the organization may opt to use.

WHO ARE YOU?

• You are a leader and coach with proven experience successfully leading cross-functional teams through all stages of technical projects while modeling best project management practices, processes, standards, tools, and techniques.
• You are a tech enthusiast and can keep up with the technical jargon of the experts while also being able to explain complex technical concepts to audiences of all levels of experience.
• You see the potential in all the projects and platforms you support, and you are always looking for new ways to optimize, enhance, and streamline.
• You are a critical thinker who enjoys information-gathering and uses a scientific and analytical approach to enhance processes.
• You are curious and celebrate your inquisitive nature by asking probing questions to be as well-informed as possible.
• You are a documenter and take pride in your aptitude for defining and documenting project requirements, workflows, and processes with key stakeholders.
• You are a communicator, forming strong relationships with internal and external stakeholders and building alignment within your teams.
• You are quick and calculated with change management processes and can adapt to modified plans, quickly communicating changes with teams to outline impact and alternate options.
• You are a continuous learner and lead your work with a growth mindset.
• You have experience working with multiple business systems and platforms (experience with Salesforce, HubSpot, UKG, and comparable systems is a plus).
• You have a bachelor’s degree in information systems, business, or a related field and at least 5 years of hands-on business analysis and process/systems improvement experience.

*Allowable Substitutions: Any combination of experience, training, or credential certification endorsement that provides the incumbent/applicant with the knowledge, skills, and ability required to perform the work, as determined by AVID Center. Qualifying work experience, as identified by the VP, People Operations, may substitute for the education requirement.

AVID Center is committed to complying with federal, state, and local laws on employee vaccinations, and candidates and employees should be aware that the full vaccination against COVID-19 may be required in the future. Due to some district requirements, AVID Center may not assign employees to an in-person event in schools or districts unless they are fully up to date with all recommended COVID-19 vaccinations. AVID Center is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

AVID Center prides itself on the diversity of our workplace and continuously seeks to recruit individuals who will enhance this diversity and, ultimately, the effectiveness of our organization. To demonstrate this commitment, we encourage all who are truly excited about this role to apply, even if they don’t meet every requirement. We believe that people who are passionate about what they do can succeed in this role or in other roles within our organization.

Salary : $5,250 - $150,669