Hotel Front Office Manager

We are looking for a front office manager to oversee the front desk operations of our business. In this role, you will be required to lead a team of front desk staff, greet and welcome guests, tend to questions and complaints in a professional and friendly manner, and ensure the lobby is professionally maintained.

To be a successful front office manager, you should possess strong leadership skills, time management, and organizational skills. An excellent front desk manager will have outstanding verbal and nonverbal communication skills, will lead their team by example, and should provide exceptional customer service.

Essential Job Skills:

• Must be able to work independently and with minimal supervision.
• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.

ESSENTIAL JOB FUNCTIONS:

Responsibilities include but are not limited to:

• Defining and implementing front desk objectives and procedures.
• Training staff and managing the shift schedules.
• Maintaining front desk office supplies and equipment.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Handles confidential information, including guest records, with a high degree of integrity
• Knowledge of Accounting Principles.
• Promptly and effectively deals with guest requests and complaints
• Responsible for cash drawer contents and transactions during shift
• Ensures common area/lobby is clean
• Process all payment types such as room charges, cash, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping/Maintenance to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest's service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Performing administrative duties such as filing and updating records.
• All other duties as assigned

REQUIREMENTS:

• A minimum of 2 years of experience in hospitality.
• A minimum of 2 years front desk experience.
• A minimum of 1 years experience in a supervisory role preferably hospitality
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
• Comply with quality assurance expectations and standards.
• Develop and maintain positive working relationships with others.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.

EDUCATION: High school diploma

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to walk, stand; use hands, and reach with hands and arms.
• The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

The employee is expected to perform faithfully, industriously, and to the best of their ability, experience, and talent, all the duties that may be required by the express, and implicit terms and to the reasonable satisfaction of the employer. The employee is expected to execute all necessary job requirements of this position and perform them safely.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• West Memphis, AR 72301 (Required)

Work Location: In person

Salary : $15