What are the responsibilities and job description for the Hotel Front Desk Agent position at Avid Hotel by IHG Zeeland?
Summary
Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality’s Core Values, 6PM Hospitality Partners LLC and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions:
- Report to work in uniform presented professionally, neat, and clean.
- Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you.
- Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Attend to guests at Breakfast in an enthusiastic and kind manner
- Sell the property according to the 6PM Hospitality Partners LLC and IHG sales standards
- Collect leads and prospect new business, communicate the information to the appropriate Sales Manager.
- Gather the appropriate data from each guest, from address information to credit cards and phone numbers.
- Must be actively asking guest to sign up for IHG Rewards loyalty program to meet IHG brand standards
- Clearly state all necessary policies and hotel information to each guest
- Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations. Including the stocking and public area checklists.
- Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift.
- Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
- Maintain a neat and clean workspace at the front desk and adjacent areas, keep organized
- Sweep behind workstation at the end of shift
- Maintain an organized and clean office and dry storage closet area. Dispose of any and all trash and broken-down boxes.
- Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up.
- Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or GM.
- Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and IHG standards, with documentation of training being completed.
- Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
- Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
- Balance cash drawer and make appropriate cash drops, record any inconsistencies
- Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
- Maintain open lines of communication between all departments within the hotel
- Exhibit regular and recurrent attendance records
- Follow the “Call Off Policy” listed in your handbook for any necessary call outs
- Other duties as requested by management/supervisors
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $16
