What are the responsibilities and job description for the Front Desk Receptionist/ Night Audit position at avid Hotel Round Rock South?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in providing exceptional customer service and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests.
Duties
- Greet and assist guests upon arrival, providing information about hotel services and amenities.
- Manage check-in and check-out processes, ensuring accuracy in guest accounts.
- Handle phone inquiries with professionalism, demonstrating excellent phone etiquette.
- Conduct night audits to verify daily transactions and ensure financial accuracy.
- Maintain guest records and ensure confidentiality of sensitive information.
- Address guest complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction.
- Collaborate with housekeeping and maintenance teams to address any guest needs or requests.
- Utilize hotel management software and phone systems to manage reservations and inquiries efficiently.
Requirements
- Previous experience in front desk operations or hotel management is preferred.
- Strong customer service skills with a focus on hospitality and guest services.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures is advantageous but not mandatory; training will be provided.
- Excellent organizational skills and attention to detail are essential for managing multiple tasks effectively.
- Ability to work independently during night shifts while maintaining a proactive approach to guest needs.
- A friendly demeanor with strong interpersonal skills to create a welcoming environment for all guests.
Join our team as a Front Desk Clerk/Night Auditor, where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Work Location: In person
Salary : $13 - $15