What are the responsibilities and job description for the Customer Service Manager position at AVID Sportswear?
Job Description Job Description Job SummaryAccountable for assisting the Sales Team with a wide range of sales functions and assisting the VP of Sales with additional administrative functions as needed. This position would play a key role in all aspects of sales team support. Must utilize rapid and consistent follow-through skills and possess excellent communication skills. This role would be closely engaged with the sales team and help to support solutions and responses to customer concerns and needs. They must be willing to communicate, coordinate, and follow up with multiple departments and employees.Key ResponsibilitiesManage and maintain seasonal order files to achieve optimal sales and shipping rates.Manage and maintain seasonal product data as well as customer data.Help with implementing a Customer Relation Management system.Assist with customer marketing initiatives.Assist Sales Manager with data entry and documentation, running and analyzing reports, and assisting with reporting to third party resources.Collaborate with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.Provide administrative support to a team of field sales representatives, including creating sales documents, proposals and agreements.Track errors and other challenges to Identify and implement ways to improve the efficiency of the sales order and booking process.Assist and Lead Trade events (Minimum of 3 a year)RequirementsAn associate degree in a business-related field preferred with 2 years of experience in office management and / or sales related work.Experience in the Shopify platformExperience in Asana or similar project management software a plusProficiency in Google G-Suite (Google Docs, Sheets, and Drive) preferredProficient with an inventory & order management softwareStrong organizational skills and the ability to manage multiple deadlines & calendarsStrong communication skills both written and verbalPossess strong analytical skills.Ability to solve practical problems and process information at a high level of accuracyNOTE : This job description is not an exhaustive list of all duties, responsibilities, and / or qualifications associated with this role.Company Description Design Driven, Performance ProvenAVID Sportswear is a sporting lifestyle brand that transcends the traditional boundaries of sporting apparel. Equally at home on the water or in the field, we design and develop premium sportswear that celebrates the lifestyles and pursuits of sportsmen and women across the globe. Our products focus equally on design, style, quality and performance to deliver a superior product to you. The spirit of all we do is embraced in two simple concepts : our passion for outdoor sports and our best wishes for you.We started by serving the sportfishing community and we'll always celebrate the sportfishing lifestyle but it goes beyond just fishing. "AVID" describes our passion for the outdoors. We are AVID sportsmen and women who love to share our passion with others. The hook within our logo is our modern interpretation of the ancient Māori hook which represents strength and safe passage over water. Our hook respects the past while acknowledging the presence of today.We are a family-owned business and proud of it. This forces us to stay focused and listen to you, our customer, in order to make the best products possible. We sincerely thank you for your continued support and we look forward to serving the sporting community for years to come. Company Description Design Driven, Performance ProvenAVID Sportswear is a sporting lifestyle brand that transcends the traditional boundaries of sporting apparel. Equally at home on the water or in the field, we design and develop premium sportswear that celebrates the lifestyles and pursuits of sportsmen and women across the globe. Our products focus equally on design, style, quality and performance to deliver a superior product to you. The spirit of all we do is embraced in two simple concepts : our passion for outdoor sports and our best wishes for you.We started by serving the sportfishing community and we'll always celebrate the sportfishing lifestyle but it goes beyond just fishing. "AVID" describes our passion for the outdoors. We are AVID sportsmen and women who love to share our passion with others. The hook within our logo is our modern interpretation of the ancient Māori hook which represents strength and safe passage over water. Our hook respects the past while acknowledging the presence of today.We are a family-owned business and proud of it. This forces us to stay focused and listen to you, our customer, in order to make the best products possible. We sincerely thank you for your continued support and we look forward to serving the sporting community for years to come.