Audiovisual (AV) Onsite Support Technician - II

About Us:  

Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse clientele. Our identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. As we continue to expand our horizons, we're seeking a skilled and seasoned Audiovisual (AV) Onsite Support Technician - II to strengthen our team, as they deliver innovative audiovisual (AV) solutions to businesses and institutions in the Fremont, California region. 

You'll be integral to our company's success, as we enable organizations to collaborate and create state-of-the-art audiovisual and unified communication technologies that enhance the way people work, learn and live. 

What We Offer:  

• Competitive compensation plan
• Full medical, dental and vision benefits  
• 401(k) with employer match
• up to 120 PTO (accurred weekly), 10 paid holidays
• 8 hours to volunteer on your favorite cause 
• Collaborative work environment
• Tuition reimbursement
• Career and personal development opportunities

Requirements:

• High School Diploma or GED (Associate degree preferred).
• 2 years of experience providing technical and/or onsite support within the AV/IT industry.
• AVIXA CTS certification (must be obtained within one year of hire).
• Proficiency with Windows and Apple software.
• Strong computer networking skills.
• Intermediate experience operating, troubleshooting, and adjusting integrated AV/IT systems.
• Proficiency with AV/IT software, hand tools, and test equipment.
• Excellent communication, customer service, and organizational skills.
• Ability to multi-task, meet deadlines, and maintain strong attention to detail.
• Flexibility to accommodate varying work hours, including occasional weekends based on customer needs.
• Physical ability to:
  • Lift and carry up to 50 pounds (assisted).
  • Walk, stand, sit, kneel, and crouch for extended periods.
  • Work in varying environments (hot, cold, or humid).

Responsibilities:

• Support Client Meetings and Events:
  • Provide setup, tear-down, and operation of AV equipment during meetings and conferences.
  • Coordinate AV resources for both large-scale events and last-minute requests.
• System Troubleshooting and Maintenance:
  • Perform diagnostic testing, troubleshooting, repairs, and adjustments to integrated AV/IT systems.
  • Diagnose and resolve control system issues, including remote support when necessary.
  • Deliver clear, detailed written documentation of system repairs and findings.
• Preventive Maintenance:
  • Conduct regular preventive maintenance to ensure optimal system performance.
  • Meet with internal staff to review open tickets and support history as needed.
• Team and Technical Support:
  • Provide technical guidance to team members needing occasional assistance.
  • Maintain a clean, safe, and organized work area.
• Administrative Tasks:
  • Complete support reports, timesheets, expense reports, and parts lists accurately and on time.
• Safety and Compliance:
  • Follow all OSHA and company safety standards.
  • Attend site safety and coordination meetings as required.
• Continuous Learning:
  • Participate in training classes and maintain certifications as required by management.
• Perform other duties and responsibilities as needed.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity.  We value diversity and believe it contributions to our success as an organization.