Audiovisual (AV) Field Service Technician - II

About Us:

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Audiovisual (AV) Field Service Technician - II to join our dynamic team in the Fremont, California area.

What We Offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan.
• 120 hours of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Summary

The Audiovisual (AV) FIeld Service Technician - II is responsible for troubleshooting, diagnosing, and resolving audio, video, and control system issues for our clients. You will work directly at customer sites to provide hands-on support, requiring a deep technical understanding of audiovisual (AV) systems, including networking, AV equipment, and related software. With expertise in intermediate-level control system program editing, you'll play a key role in ensuring seamless AV operations for our clients. This position demands a strong background in electronics, computers, and audiovisual (AV) industry best practices, along with excellent communication skills, punctuality, and a focus on detail. Additionally, you'll be tasked with commissioning AV system installations and ensuring the highest quality of service.

Requirements

• Associate degree or equivalent experience 
• Bachelor’s degree preferred.
• Must obtain AVIXA CTS and CompTIA A certifications within the first year.
• 4 years of technical AV/IT or field engineering support experience.
• Proficient with Windows and Apple software, as well as common audiovisual (AV) tools.
• Intermediate skills in setting up and color balancing video displays.
• Experience with loading, testing, and editing control code and graphical user interface files for systems from manufacturers like AMX, Crestron, Extron, and QSC.
• Familiarity with programming languages such as Python, HTML, and C#, along with experience in digital communication protocols (IP, RS232, RS485, USB).
• Knowledge of setting up and adjusting audio/video equipment and audio-conferencing systems.
• Experience with configuring wired and wireless TCP/IP networks.
• Strong communication, organizational, and customer service skills.
• Ability to multi-task, meet deadlines, and pay close attention to detail.
• Must be comfortable working in various environmental conditions (hot, cold, or humid).
• Flexibility to work according to customer site schedules, including potential weeken

 Responsibilities:

• Troubleshoot, adjust, and repair integrated AV systems, including video and audio-conferencing setups.
• Configure and troubleshoot DSPs and control systems, including retrieving and loading system code.
• Perform repair work on connectors, cables, and other system components.
• Install and de-install AV system components as needed.
• Provide detailed written documentation on system repairs and follow up on unresolved issues.
• Update technical bulletins and maintain accurate field documentation for all job-related files.
• Offer back-up client support as an Onsite Support Technician when required.
• Conduct training for entry-level AV Service Engineers.
• Provide system training to clients as needed.
• Assist junior technicians with technical guidance.
• Ensure compliance with OSHA safety standards and attend necessary safety meetings.
• Maintain certifications and attend training classes as required by management.

Additional Duties:

• Load, test, and edit control code and graphical user interfaces with remote assistance.
• Archive job-related configuration files and programs in a timely manner.
• Perform other duties as assigned by management to align with business needs.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity.  We value diversity and believe it contributes to our success as an organization.