What are the responsibilities and job description for the Technical Support Specialist II position at Avinya Infotech (Formerly Known as Job Cloud Inc.)?
The Technology Support Specialist II performs multiple technology support activities:
This professional demonstrates the ability to prioritize tasks, as well as displays and applies technical knowledge effectively to the technology support function. This individual specializes in one or more areas, including support center/technology support, networking, telecommunications, project management, asset management, help desk, electronic software distribution (ESD), and Technology Support Services (OSS) product support.
Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware). Assist with new hire processing (account requests, verification, and more complex equipment configuration). Perform more complex software troubleshooting. Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings. Perform administrative tasks, such as changing passwords. Assist with back-up tape maintenance, quality control server room checks, and software installation on network file servers. Assist with network set-up off-site and the creation of network documentation. Create network file server user accounts. Perform telephone installation and inventory.
