What are the responsibilities and job description for the Lead Customer Service Professional position at AVIRE?
Job Summary:
The Americas AVIRE team is seeking a highly motivated and experienced Customer Service Lead to provide outstanding service support for our customers.
In this role, you will be part of a team that has a track record of delivering double-digit compound growth while supporting each other.
You will be responsible for leading and enhancing our customer service operations, developing and implementing effective customer support policies and procedures.
This includes advocating for the voice of the customer across all departments, overseeing case management and complaint review processes, and ensuring critical KPIs are tracked and achieved.
