What are the responsibilities and job description for the Customer Service Administrative Professional position at SAFEbuilt?
Customer Service Administrative Professional - Germantown, WI
SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each Team member values integrity, improvement, service, teamwork, and respect. These Core Values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community.
We are currently seeking a talented and experienced Customer Service Administrative Professional to join our team of professionals. This position offers great opportunity for dynamic, motivated self-starters to work on a variety of work assignments. You’ll be a member of our highly respected team of professionals with a full complement of resources to support you and exciting projects to keep you challenged.
JOB REQUIREMENTS:
- Interfacing with all customers to service their building department related needs
- Issuing and/or tracking permits through the permitting process, beginning with application acceptance, plan review, inspections and permit closure.
- Establishing and maintaining systems to ensure that all files, letters, reference manuals, field inspection reports, permit files, blueprints, drawings, and other data or material is maintained in an organized fashion
- Working with plans examiners and inspectors throughout the company to develop and ensure consistent processes.
- Assisting with public record requests and record conversion.
SKILLS/KNOWLEDGE:
- Possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele.
- Experience with the complete billing cycle preferred.
- Good time management, organization, telephone, attention to detail, and people skills
- Must be able to perform multi-task operations with frequent interruptions.
- Perform a variety of duties requiring use of critical thinking, independent judgment, and technical knowledge
- Excellent Microsoft Office Skills and permitting software experience are a must
- Minimum typing speed of 50 WPM
EDUCATION/EXPERIENCE:
- 2 years of administrative support and/or customer service experience required.
- Accounts Receivable/billing experience is a plus.
- Permit Technician experience preferred.
- Municipal experience preferred.
- ICC Permit Technician Certification is a plus.
COMPENSATION & BENEFITS: SAFEbuilt pays competitive wages and has a comprehensive benefit offering. Benefits include health, dental, vision, life, and disability insurances, paid holidays, paid time off, matching 401K Plans, wellness programs and more. SAFEbuilt is committed to Career Progression through paid training and step increases for additional certifications and licenses.
More About SAFEbuilt: http://safebuilt.com/
If you need assistance or an accommodation due to a disability, please contact us at jobs@safebuilt.com or you may call us directly on 970-292-2200.
Our employees are our greatest asset, with exceptionally certified individuals in all departments, including Planning & Zoning, Code Enforcement, Fire Prevention, and Engineering, as well as full-service and supplemental Building Department services. SAFEbuilt invests in developing our employees, exploring innovative technology, and giving back to our communities.
In partnership with over 1200 communities, our talented experts make a difference in the cities and towns where we live and work. Through quality people and consistent service, SAFEbuilt plays an important role in continually improving lives by developing safe, thriving communities.
SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.
If you need assistance or an accommodation due to a disability, please contact us at jobs@safebuilt.com or you may call us directly on 970-292-2200.
