What are the responsibilities and job description for the Senior Customer Support Specialist position at AVIRE?
About Us
At AVIRE, we are committed to fostering a diverse and inclusive workplace where all individual's unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.
The Role
As our new Customer Service Lead, you will oversee case management and complaint review processes to ensure timely resolution and maintain accurate reporting through tools such as PowerBI and SalesForce dashboards. You will also be responsible for developing talent to ensure optimal performance, drive growth, and build an enriching work experience for the team.
Main Responsibilities
/li>Oversee case management and complaint review processes to ensure timely resolution and maintain accurate reporting through tools such as PowerBI and SalesForce dashboards/li>/li>Develop talent to ensure optimal performance, drive growth, and build an enriching work experience for the team/li>/ul>
What We Offer
Competitive base salary
Participation in the company bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Paid time off
Professional Development training opportunities
At AVIRE, we are committed to fostering a diverse and inclusive workplace where all individual's unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.
The Role
As our new Customer Service Lead, you will oversee case management and complaint review processes to ensure timely resolution and maintain accurate reporting through tools such as PowerBI and SalesForce dashboards. You will also be responsible for developing talent to ensure optimal performance, drive growth, and build an enriching work experience for the team.
Main Responsibilities
/li>Oversee case management and complaint review processes to ensure timely resolution and maintain accurate reporting through tools such as PowerBI and SalesForce dashboards/li>/li>Develop talent to ensure optimal performance, drive growth, and build an enriching work experience for the team/li>/ul>
What We Offer
Competitive base salary
Participation in the company bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Paid time off
Professional Development training opportunities
