General Manager

Our Story

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview

The General Manager oversees the performance of the assigned portfolio/asset, ensuring they align with the client’s strategic goals and financial objectives. Build, lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement. Develop and manage operating budgets, forecasts, and financial reports to maximize profitability and minimize costs as well as a comprehensive 5-year Capital Improvement plan. Streamline operations to improve service delivery and reduce operational costs, ensuring high-quality management and compliance with local laws and building standards. Maintain strong relationships with investors, tenants, and key stakeholders to foster collaboration and drive business initiatives. Conduct market research to identify trends, opportunities, and risks in the real estate sector that could impact the organization. Implement environmentally sustainable practices and contribute to corporate responsibility goals. Ensure compliance with all relevant regulations and manage risks associated with real estate investments. Leverage technology and data analytics to enhance decision-making and operational efficiency while generating opportunities for additional revenue.

The base salary is aligned with market data and is estimated between $200,000 to $240,000 with the ability to achieve additional compensation through bonus.  This salary range reflects base compensation for the position across all US locations. Within this range, individual pay is determined by work location and other factors including relevant education/training, experience, and internal equity.

Responsibilities

• Manage a building or a portfolio of buildings and the staff responsible for the operations and maintenance.
• Maintain a strong relationship and regular interaction with Client to ensure that objectives are being met.
• Lead and direct emergency response.
• Manage cash flow.
• Maximize additional revenue opportunities.
• Align amenities offering with the strategic vision of the client and community.
• Act as Single Point of Contact with a direct line relationship to Client.
• Support and develop planning, budgeting and control of operating and capital expenditures. Administer and prepare annual budgets, forecasts, monthly reports, and variance reports.
• Respond to tenant requests and coordinate with management and building staff to resolve issues.
• Monitor and enforce the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases.
• Supervise and assist with expenditure control, accruals, accounts payable, and collection of any subtenant rents, common area maintenance estimates and true-ups, in compliance with lease terms.
• Drive Avison Young service delivery to achievement on all performance metrics and Key Performance Indicators (KPI) for the property (work order SLAs, financial, customer satisfaction, etc.)
• Oversee the selection and performance of vendor services, including management of the sourcing and procurement process for all service contracts such as janitorial, HVAC/mechanical, elevator/escalator, fire/life safety, pest control, carpet maintenance, and metal/marble maintenance.
• Recognize opportunities to reduce expenses through contract negotiations and leveraging Avison Young national-supplier discount programs.
• Monitor vendor performance to ensure compliance and standards established in the service agreement are being met.
• Manage and supervise building staff, including oversight of scheduling and facilitating maintenance with engineers and third-party vendors.
• Perform property inspections on a regular basis and make recommendations to maintain and enhance the asset.
• Maintain and support the compliance of property safety standards and building codes.
• Assist in the Fire and Life Safety training and maintain the building’s emergency response plans and procedures, along with its related documentation of compliance.
• Document and track all certificates of insurance from vendors and tenants.
• Prepare correspondence and memos to occupiers and vendors.
• Establish and maintain positive relationships with internal and external personnel and vendors.
• Support and provide leadership in a commitment to achieve AY and client expectations for service and business objectives.
• Consistently uphold and apply the company’s policies regarding appropriate professional behavior to ensure that the values of the firm are exhibited by the actions of the staff.
• Keep current on all developments in the local commercial real estate market affecting current or potential value of the property.
• Perform other related duties as requested.

Qualifications

• Bachelor’s Degree, preferably in business, real estate, or finance.
• New York Real Estate Salesperson License required.
• Candidate will possess a minimum of 10 years of related experience.
• LEED AP, IREM CPM and BOMA RPA or other Real Estate Management certifications are strongly recommended.
• Strong understanding of property management, facilities management and financial terms and principles is required. Possesses the ability to analyze and conduct complex financial and business decisions.
• Proficient in C.M.M.S. including Angus, Facility360 or similar, Yardi, Microsoft Word, Excel, PowerPoint, and Project.
• Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business-related documents.
• Strong organizational skills and detail oriented.
• Proven record of providing excellent internal and external customer service, white-glove experience preferred.

Workplace Type

Our Equal Opportunity Commitment

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving

Salary : $200,000 - $240,000