Overview
The Operations Manager, US Property Management will collaborate closely with the Director of Operations to enhance operational efficiency across the property management portfolio. This role includes assisting in the development and refining of policies and procedures, standardizing forms and processes, ensuring regulatory compliance, and fostering cross-departmental collaboration to support strategic initiatives.
Responsibilities
Operational Strategy and Process Management :
- Develop, review, and maintain policies, procedures, and operational guidelines to ensure efficiency, compliance, and
alignment with industry best practices.
Assist in the creation and maintenance of Standard Operating Procedures (SOPs) to ensure consistency acrossproperty management teams.
Identify areas for operational improvement, implementing strategies to reduce bottlenecks and enhance efficiency.Ensure alignment of policies with local, state, and federal regulations, as well as organizational objectives.Conduct regular audits of operations, policies, and forms to ensure they are up to date and meet industry standardsand collaborate with Director of Operations on additional forms, policy changes or additional training needed.
Streamline documentation processes to improve consistency and efficiency across the portfolio.Assist in implementing digital solutions to enhance accessibility and management of forms and records.Contribute to the development of training materials and programs, ensuring team members are proficient inoperational procedures and compliance requirements.
Organize and help facilitate regular training sessions to keep staff informed of updates to policies and industrystandards.
Partner with internal departments, including finance, leasing, legal, and facilities, to ensure seamless integration ofproperty management operations.
Provide support to property managers by offering expertise in policy interpretation and process optimization.Performance Metrics and Reporting :
Establish Key Performance Indicators (KPIs) to monitor operational effectiveness and team performance.Provide detailed reports to senior leadership on operational performance, risks, and opportunities for improvement.Analyze operational challenges and propose actionable solutions to mitigate risks.Qualifications
Education :
Bachelor’s degree (Business or Real Estate related field (preferred).Professional certifications (., CPM, RPA) a plus.Experience :
Minimum 5 years of experience in property management or real estate operations, with at least 3 years in a managerial or leadership role.Extensive knowledge of property management policies, operational procedures, and compliance requirements.Proven experience in process improvement, policy development, and operational optimization.Skills :
Strong organizational, analytical, and problem-solving skills.Excellent communication and interpersonal skills, with the ability to collaborate across departments.Proficient in property management software, Microsoft Office Suite, and other operational tools.Attention to detail and ability to manage multiple tasks simultaneously.Strategic thinker with a proactive, solution-oriented mindset.A proactive, solution-oriented approach to operational challenges.Ability to navigate complex legal and compliance landscapes related to property management.Able to take knowledge and incorporate a training-based approach.Work Environment :
This position may require occasional travel to property locations.Flexible work environment with a combination of office-based and remote work.This job description outlines the general responsibilities and qualifications required for the role of Operations Manager, US PropertyManagement. Duties may evolve depending on the company’s needs and growth.Workplace Type
On-Site
Our Equal Opportunity Commitment
Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.
Benefits offered to full time W2 employees :
Traditional and Roth 401k with generous employer match and immediate vesting12 weeks of Paid Parental Leave after one year of tenureMedical, Dental, Vision InsuranceCompany paid Life and AD&D InsuranceCompany paid Short & Long-Term DisabilityVoluntary Critical Illness and Accident CoverageHealthcare, Dependent Care, Commuter & Transit Pre-Tax BenefitsWellness programEmployee Assistance Program (EAP)Work-Life Balance :
Competitive paid vacation days2 personal / wellness daysPaid holidays plus 2 floating holidaysAnnual volunteer day for Day of Giving
