Operations Manager

Description

JOB OBJECTIVE 

Manage the daily operational activities of the operations showroom. Plan and develop systems and procedures to improve the operating quality and efficiency of the showroom. Supervise showroom staff in accordance with company policies and procedures. 

PRIMARY RESPONSIBILITIES 

• Management, preparation, organization and coordination of equipment for jobs. 
• Processing new equipment into the system. 
• Loading and unloading of trucks. 
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department. 
• Coordinate with Project Managers on the details of all shows. 
• Communicate with Project Managers regarding show order details, truck pack and overall needs. 
• Coordinate and implement solutions from process analysis and general department projects. 
• Supervise staff in accordance with company policies and procedures. 
• Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. 
• Coordinate with Director of Operations for appropriate staffing levels. 
• Responsible to meet department productivity and quality goals. 
• Communicate with Director of Operations regarding showroom daily operations. 
• Other duties as assigned by the Director of Operations. 

RELATIONSHIPS & ROLES 

• Build upon the AVmedia culture, core values and core purpose by being a role model at all times. Forge excellent relationships with all internal and external customers. 
• Ensure that staff meet or exceed all activity standards. 
• Delegate authority and responsibility with accountability and follow-up. 
• Sets examples for staff in areas of personal character, commitment, organizational, customer service and leadership skills, and work habits. 
• Maintain high level of customer service with staff to ensure high levels of client satisfaction. 
• Demonstrates ability to communicate, interact and cooperate with all company employees. 

Requirements

KNOWLEDGE & SKILL REQUIREMENTS 

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. 
• Extensive knowledge of Live Event Production. This is normally acquired through three to five years of production experience in a Project Manager, Account Manager or Creative Manager Role, which included leadership and organizational responsibilities. 
• Work requires willingness to work a flexible schedule. 

KEY COMPETENCIES 

• Critical thinking and problem solving skills 
• Planning and organizing 
• Decision-making 
• Communication skills 
• Delegation 
• Team work 
• Adaptability 
• Stress tolerance 

WORKING CONDITIONS 

• Working conditions are normal for an office environment when in the office, with exceptions due to shows schedules. Conditions when on show site will require travel and weekend/evening work.