What are the responsibilities and job description for the Sales Coordinator position at Avocet Hospitality Group?
Job Description
Job Description
The Admiral Hotel, located in the heart of Mobile, is looking for an enthusiastic, motivated, organized & hospitable Sales & Service Coordinator to join our Sales Team! The Sales Coordinator plays an integral role in the Sales department and will work directly with the Director of Sales and Sales Manager.
WHAT WE HAVE TO OFFER :
LOCATION : 251 Government Street Mobile, AL 36602
SALARY : $18.00 an hour plus commission
BENEFITS :
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
WHO WE ARE LOOKING FOR :
POSITION SUMMARY :
The Group Sales & Service Coordinator is to assist the Sales Manager and Director of Sales with Group and Event business The position is responsible for coordinating catering and group accommodation sales. The Group Sales & Service Coordinator will ensure all aspects of group operations from servicing and detailing the group prior to arrival, communicating clearly and effectively with the Hotel’s operations team, greeting the client and attending to the client’s needs while in house.
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES :
Ensuring event spaces are site visit ready when there is not an event
Responsible for event space set up
Onsite on event day to assist the Sales Manager and Director of Sales
Inspecting Group VIP hotel room(s) prior to arrival
Responding to lead voicemails to gather information needed to create and send proposals
Conducting on-site venue tours and meetings
Acting as a property liaison between the client(s) and the operations departments of the Hotel
Assist with developing detailed Group Resumes & Banquet Event Orders outlining all pertinent group information and details relevant to each internal department
Distributing weekly BEO and Resume packs to the operations on behalf of the sales department
Maintaining and updating sales department event calendars
Maintaining and updating leads / business in sales department software programs
Establish, maintain and update files, records and other documents.
Build room blocks and group masters, and pre-assign group rooms if needed.
Input rooming lists as well as make / change reservations for groups.
Take deposits and communicate with groups about their deposit schedule.
Send all receipts and follow up with guests about deposits due & any balances due.
Provide 60 & 30 days out updates on rooms booked with groups.
Acquire special requests, all information about groups, and inputs notes into system
Acquire payment and post banquet checks.
Route group billing when necessary.
Enter Group commissions when necessary.
Send approved contracts to clients for review.
Participate in any daily meetings, sales meetings, and weekly leadership meetings as deemed necessary
Ensures event and ceremony space is properly set up in a timely manner
Producing and maintaining menu cards, reader boards, door signs, and amenity requests for the Sales Department
Maintaining proper attire
All other duties requested by a member of management
SUPERVISORY RESPONSIBILITIES :
None
JOB REQUIREMENTS : Education :
High school diploma or equivalent required, college degree preferred
Experience :
1-2 years hotel catering, event planning, or sales experience preferred
OR a combination of hotel, customer service, sales, or related experience in hospitality
Skills :
Exceptional hospitality and customer service skills
Flexible work schedule
Food and wine service knowledge
Excellent communication skills
Understanding of hospitality operating systems
Technical proficiency (basic computer applications including excel and word)
Strong organizational and time management discipline with attention to detail
Effective conflict resolution and problem-solving skills
Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Ability to adapt to changing guest needs
WORKING CONDITIONS :
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used :
Computer with Word & Excel
Google Docs, Sheets & Slides
Reservations Management System
Telephone
Physical & Mental Requirements :
Moves equipment weighing up to 15 pounds; push and pull equipment, supplies, etc., at least 50 pounds.
Prolonged periods of sitting at a desk and working on a computer required
Regularly required to stand, walk, talk and hear; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires normal range of hearing and vision. Must be willing to ride elevators.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Work Environment :
Position primarily works in an Office on-site at the Hotel
The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.
The environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Please note : Management reserves the right to change, modify, and / or alter any of the duties listed in this detailed job description in order to meet business changes and demands. Must be able to change activity frequently and cope with interruptions.
WHO WE ARE :
The Admiral : Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
Salary : $18
