What are the responsibilities and job description for the Sales Coordinator position at Holiday Inn Express Orange Beach?
Seek New Clients
At the heart of the job is bringing business to the facility, so hotel sales coordinators look for opportunities. They may, for instance, set up a presentation at a local bridal fair to advertise their hotel as a wedding reception venue and place to accommodate out-of-town guests. They might also cold-call trade organizations to judge interest in holding the group’s national conference at the hotel. Face-to-face interaction, phone calls, and email correspondence are par for the course.
Negotiate Contracts
When a customer shows interest, the hotel sales coordinator works on “sealing the deal.” Actions may include presenting options, listening to needs, and negotiating terms. The final result is a contract listing specifics and prices.
Act as a Liaison
The hotel sales coordinator acts on behalf of the client to make sure everything goes as planned. For instance, they may talk with the food service manager about what will be served or enlist maintenance staff to set up projectors or other tech equipment needed for a conference. Double-checking everything and maintaining open communication as the event approaches keeps problems from arising.
Solicit Feedback
Happy customers are returning customers, so smart hotel sales coordinators judge satisfaction levels and do what they can to rectify any negative comments. This follow-up conversation also provides the chance to talk about future needs and to request referrals.
Contact Repeat Customers
From time to time, hotel sales coordinators may get in touch with people who previously used the hotel. They may present special offers or inform them of new amenities of interest. Building such relationships keeps the company top-of-mind and encourages loyalty.
Report to Management
Managers want to know what is going on at their facility. Hotel sales coordinators provide information on sales and marketing efforts, notable successes, and promising leads. This knowledge helps leaders make decisions about improving customer satisfaction or trying out a new marketing technique, among other things.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Compensation Package:
- Commission pay
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Hotel Sales: 2 years (Required)
Work Location: In person
Salary : $15 - $18