What are the responsibilities and job description for the Software Consultant position at Avolution?
Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you.
ABOUT THE COMPANY
The best of all worlds : join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.
ABOUT THE ROLE
We are looking for a tech-savvy Software Consultant to provide training, consulting, and technical support for our Enterprise Architecture software, ABACUS. You’ll engage with customers in the Americas Region, deliver product training, and help solve complex challenges, all while working remotely in a collaborative environment.
Specific product training will be provided, and you will need to gain an in-depth understanding and knowledge of our Enterprise Architecture software and consulting / training approaches
Responsibilities
- Master ABACUS and provide training, technical support, and tailored solutions for customer needs.
- Understand customer requirements and offer product-oriented guidance aligned with their business goals.
- Build and manage customer relationships while addressing technical issues effectively.
- Analyze customer interactions to create new content, support product development, and enhance marketing efforts.
- Provide feedback to Product Management and assist in testing new features.
- Optionally, develop customer scripts and leverage the REST API to address specific customer requirements, based on skills and expertise.
ABOUT YOU
You may have experience of the following : Technical Consultant, Solutions Consultant, Pre-Sales Engineer, Customer Success Specialist, Software Trainer, Implementation Specialist, IT Consultant, Technical Support Analyst, API Integration Specialist.
All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.
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