Change Enablement Lead - Planning and Execution

Change Management and Communication Lead

Hartford, CT I New York, NY I USA

We are seeking an experienced Change Management and Communication Lead to spearhead and manage organizational change initiatives sponsored by the Ops & Tech Strategy, Planning, and Execution function. This role entails creating and executing effective change management strategies and plans that enhance organizational adoption and utilization, alongside communication strategies that keep stakeholders and employees informed, engaged, and supported during the change journey. The ideal candidate will play a crucial role in developing clear messaging, managing stakeholder expectations, and addressing any potential resistance throughout the change process.

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What will your essential responsibilities include?

• General Solution Design :

Support team in general solution design, including understanding and synthesizing business problems, identifying and documenting solutions / options through workshops and interviews, conducting analyses and documenting deliverables.

Develop and implement end-to-end change management strategies that maximize employee adoption and minimize resistance.

Design and execute communication plans that ensure clear, consistent, and timely messaging related to organizational changes.

Identify key stakeholders and engage them throughout the change process to foster buy-in and support.

Develop training materials and resources to support employees in adapting to new processes, systems, or organizational structures.

Track and report on the progress of change initiatives, including metrics related to engagement, adoption, and overall success.

Partner with HR and other departments within Ops & Tech to ensure cohesive change efforts across the organization.

You will report to the Global Head of Strategy, Planning & Execution.