Senior Claims Specialist - Commercial E&O

Senior Claims Specialist - Commercial E & O

Open to Location / USA

As the Senior Claims Handler, you will be responsible for the evaluation and handling of complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division for AXA XL, including, but not limited to Miscellaneous Professional Liability.

The Senior Claims Handler will work closely with the Manager and fellow Claims Handlers to drive Commercial E&O Professional files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team. You will also help to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

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What will your essential responsibilities include?

• Proactively manage assigned claims across Select Professional while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management. Ensuring all documentation is present in the file and Claim Handler Guidelines and protocols are followed.
• Using technical skills to handle the complex and challenging claims within authority level and specialization.
• As claim file owner, collaborate with Claims Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, determine if / which external vendors to engage, consistent with AXA XL litigation management best practices, and establish strategic plan with vendor, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and AXA XL(including those claims within authority level).
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for complex claims in litigation.
• Working with management and Claims Legal to identify and select appropriate counsel. Proactively manage litigation strategy on largest / complex claims.
• Managing expenses through thoughtful expense management and claims best practice.
• Participating in Quality review process.
• Seeking to identify new and improved processes. Embracing short and long-term improvement initiatives, and actively participate to understand and embed any new initiatives.
• Assisting Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Sharing lessons learned and other identified trends to improve risk assessment and underwriting process.
• Coordinating and managing communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
• Producing internal reporting in support of best practice and reserving guidelines. Following the AXA XL Claim Alert process
• Monitoring and reporting on emerging liability and coverage trends.
• Coaching less experienced colleagues and be a role model in best practices.

You will report to the Claim Manager.