What are the responsibilities and job description for the Assistant Operations Manager - Middle Market position at AXA XL?
Assistant Operations Manager - Middle Market
New York, NY I Chicago, IL I USA
As an Assistant Operations Manager for our Underwriting Operations business, you will be responsible for the management of underwriting support staff. You ensure the team achieves all service delivery, timeliness, productivity and quality goals and identify and communicate regulatory compliance issues. This includes human resource management including coaching, counseling, goal setting and development of staff. You promote teamwork and collaboration in partnership with both underwriters and leadership.
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What will your essential responsibilities include?
- Conducts performance evaluations; recommends salary adjustments; coaches and counsel the staff.
- Establishes unit and individual goals in concert with the Operations Manager
- Ensures compliance with predetermined workflows and procedures
- Ensures compliance of the unit with Internal Audit, Peer Reviews and or FIC audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings
- Ensures work is completed in accordance with service standards
- Review and manage production and quality control reports and take appropriate action (e.g. data quality, reinsurance, production status control reports)
- Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data
- Keeps Department Management informed of status and progress in the unit
- Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
- Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
You will report the Operations Lead.
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SHARE your talent
We're looking for someone who has these abilities and skills :
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re / insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
Learn more at axaxl.com / about-us / inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience," focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars :
For more information, please see Sustainability at AXA XL .
The U.S. pay range for this position is USD 85,000 - 149,000. Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details aboutAXA XL's benefits offerings, please visit US Benefits at a Glance 2025.
Salary : $85,000 - $149,000
