What are the responsibilities and job description for the Change Enablement Lead – Planning and Execution position at AXA?
Change Management and Communication Lead
Hartford, CT I New York, NY I USA
We are seeking an experienced Change Management and Communication Lead to spearhead and manage organizational change initiatives sponsored by the Ops & Tech Strategy, Planning, and Execution function. This role entails creating and executing effective change management strategies and plans that enhance organizational adoption and utilization, alongside communication strategies that keep stakeholders and employees informed, engaged, and supported during the change journey. The ideal candidate will play a crucial role in developing clear messaging, managing stakeholder expectations, and addressing any potential resistance throughout the change process.
DISCOVER your opportunity
What will your essential responsibilities include?
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General Solution Design:
- Support team in general solution design, including understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analyses and documenting deliverables.
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Change Management Strategy:
- Develop and implement end-to-end change management strategies that maximize employee adoption and minimize resistance.
- Assess the impact of changes on various stakeholders and create tailored change management plans.
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Communication Planning:
- Design and execute communication plans that ensure clear, consistent, and timely messaging related to organizational changes.
- Collaborate with leadership to align messaging with business objectives and cultural values.
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Stakeholder Engagement:
- Identify key stakeholders and engage them throughout the change process to foster buy-in and support.
- Conduct regular feedback sessions to gauge employee sentiment and adjust strategies accordingly.
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Training and Support:
- Develop training materials and resources to support employees in adapting to new processes, systems, or organizational structures.
- Facilitate workshops and training sessions to enhance understanding and resilience among staff.
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Monitoring and Reporting:
- Track and report on the progress of change initiatives, including metrics related to engagement, adoption, and overall success.
- Utilize feedback and data to refine change management practices continuously.
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Collaboration and Leadership:
- Partner with HR and other departments within Ops & Tech to ensure cohesive change efforts across the organization.
- Serve as a subject matter expert on change management best practices and methodologies.
You will report to the Global Head of Strategy, Planning & Execution.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Bachelor’s degree in business administration, Communications, Human Resources, or a related field; a master’s degree is a plus.
- Extensive experience in change management, organizational development, or communications.
- Proven experience leading change initiatives in a complex environment.
- Robust understanding of change management methodologies (e.g., ADKAR, Kotter’s 8-Step Process).
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
- Exceptional interpersonal skills and the ability to build relationships at all levels of the organization.
- Proficiency in project management tools and software.
Desired Skills and Abilities:
- Certification in Change Management (e.g., Prosci, CCMP) is highly desirable.
- Experience in the Insurance Industry is a plus.
- Ability to work independently, collaboratively, and manage multiple priorities in a fast-paced environment.
- Robust written and verbal communication abilities to craft impactful messaging and present information clearly
- Ability to build relationships, manage expectations, and influence diverse stakeholders at all levels.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialt
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is USD 104,000 – 182,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.
