What are the responsibilities and job description for the Technical Service Representative II position at Axalta Coating Systems?
The Technical Service Representative will provide in-house technical direction and assistance to customer regarding the use of product lines and basic application methods.
RESPONSIBILITIES:
- Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites
- Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team
- Respond to complex questions and concerns from customers regarding product lines and general performance requirements
- Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design.
- Serves as liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations
- Work closely with Axalta Technical and Manufacturing Teams to maintain product quality
- Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer
- Preparing accurate and timely Technical Service reports, typically weekly but more frequently as required
- Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer.
- Follow all Axalta and customer safety regulations
EDUCATION
- High School graduate or equivalent
SKILL REQUIREMENTS:
- Minimum 2 years in coatings production finishing lines or color matching and development
- Demonstrated industry and product applications experience.
- Primary kitchen cabinet segment experience is beneficial.
- Understanding of multiple application methods and equipment types in industry
- Must have good color perception and be able to tint materials and products effectively while being involved directly with color critical projects.
- Strong on-line color matching capability; proficient with color computer & dispensing equipment
- Possess excellent organizational and time management skills with ability to prioritize and assign work
- Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization
- Strong customer service aptitude and teamwork skills
- Proficiency with MS Office
- Courses in LSS is helpful
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
