What are the responsibilities and job description for the Dispatcher - Customer Service position at Axel Medical Transportation?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support in transportation planning and freight management. Your ability to communicate effectively and manage customer inquiries will be essential in ensuring a smooth operation within our transportation management systems.
Duties
- Respond to customer inquiries regarding transportation planning and dispatching with professionalism and efficiency.
- Utilize Transportation Management Systems (TMS) and SyteLine software to manage freight logistics and track shipments.
- Coordinate with drivers and fleet management teams to ensure timely deliveries.
- Perform data entry tasks accurately to maintain up-to-date records of customer interactions and shipment details.
- Monitor GPS tracking systems to provide real-time updates to customers about their freight status.
- Collaborate with supply chain teams to resolve any issues related to shipments or logistics.
- Assist in troubleshooting any problems that arise during the transportation process, ensuring customer satisfaction.
Qualifications
- Strong communication skills, both verbal and written, with the ability to interact effectively with clients and team members.
- Experience in transportation planning, dispatching, or related fields is preferred.
- Proficient in data entry with attention to detail to ensure accuracy of information.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- A proactive approach to problem-solving with strong organizational skills.
Join our team as a Customer Service Representative where your contributions will play a vital role in enhancing our customer experience within the transportation industry.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40.00 per week
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- Monday to Friday
Ability to Commute:
- Colorado Springs, CO 80906 (Required)
Ability to Relocate:
- Colorado Springs, CO 80906: Relocate before starting work (Required)
Work Location: In person
Salary : $22