What are the responsibilities and job description for the Contact Center Specialist position at Axelon Services Corporation?
Job Title : Contact Center Specialist
Location : Pittsburgh, PA (Hybrid)
Work Schedule : Various 1st and 2nd Shift Schedules. All shifts will include working 1 weekend day
All expected to be in office Mondays and Tuesdays.
Job Description :
This department handles incoming calls in regards to Education finance loans, this contract.
The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
The contractor will also be responsible for promoting and proceeding with over the phone applications.
This position will require someone who can problem solve, troubleshoot, and proactively assist customers.
Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation.
These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
Required Skills :
Customer Service Experience "Ability to use Outlook
Previous Sales or Call Center experience is also a plus.
This position is within a call center with call volume between 50-70 calls per day.
Candidates must have excellent communication skills and be able to work in a fast paced environment.
Other characteristics include : "Desire to meet and exceed sales objectives / goals
Ability to articulate what we have to offer our existing or potential customers
Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
Positive attitude and high energy level "Able to work with minimal supervision
Ability to learn and share new concepts quickly
Proactively assist customers in finalizing their loan
Responsibilities
Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products. Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects. Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
Identify cross-sell opportunities on all interactions and deepen customer relationships.
Familiarize themselves on new and existing products, services and procedures. Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.
Qualifications
Ability to work independently and successfully in a team environment
Superior organization and time management skills
Demonstrated ability to handle multiple tasks efficiently in fast environment
Effective written and verbal communication skills essential
Capable of delivering results within specified timeframe
Proficient PC skills, including MS Office experience
2 years sales experience in financial services
Customer Service / Call Center Experience a plus
