What are the responsibilities and job description for the Customer Service Representative I position at Axelon Services Corporation?
Job Title : Customer Service Representative I
8 : 00 AM - 4 : 30 PM
Description : What You'll Do :
Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Functions :
Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
Identify and assess customer needs, providing accurate and helpful information or solutions
Process orders, returns, and exchanges accurately and efficiently
Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support
Maintain customer records and documentation accurately in the system
Follow up with customers to ensure resolution of issues and satisfaction with the resolution
Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers
Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively
Required Qualifications :
High school diploma or equivalent
1-3 years of experience in a customer service role or related field
Excellent communication and interpersonal skills, with a customer-focused attitude
Strong problem-solving skills and ability to think quickly on your feet
Proficiency in computer systems and software, including CRM systems and Microsoft Office suite
Ability to work efficiently in a fast-paced environment and multitask effectively
Attention to detail and accuracy in data entry and documentation
Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Skills :
Associate degree or certification in Customer Service, Business Administration, or related field
Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk)
Knowledge of basic sales techniques and upselling / cross-selling strategies
Bilingual proficiency in languages commonly spoken by customers
Ability to adapt to new technologies and learn new software applications quickly
If ITAR / EAR is noted above : Please note that this position is subject to export control regulation. Unless an exemption applies or access to ITAR / EAR controlled sites, products and information can be avoided, candidate(s) selected and extended a conditional offer of employment for ITAR / EAR controlled positions will be required to demonstrate they are a US Person
- within the meaning of the law OR obtain an export control license from the applicable federal agency. If an export license is required for compliance, employees will be required to obtain and maintain such licenses. Randstad will not facilitate or provide such licenses. If a candidate cannot comply with applicable requirements for ITAR / EAR compliance within the time required, a conditional offer may be rescinded. Candidates who do not meet the ITAR / EAR requirements for this particular position or choose not or choose not to pursue such positions are not disqualified from, and are encouraged to, apply for other opportunities with Randstad. Nothing in this posting should be interpreted as limiting applications based on nationality or citizenship status.
- A U.S. Person under export control laws includes a U.S. citizen, U.S. national, U.S. permanent resident, or protected individual who is not a US citizens or US national, but who has been lawfully admitted for temporary residence in the U.S. as a refugee or asylee under U.S. law.
