GEHC - Customer Service Representative III

Service Specialist / Parts Services

Waukesha , WI

12 Month Contract - Possible Temp To Hire (not guaranteed)

Work Location Onsite two days a week and remote the rest. Must be okay coming into the office two days a week

Work shift (days / times) 1st shift

PAY : 20.71 / HR, W 2

Roles and Responsibilities :

Role Summary / Purpose

Associate drives solutions for customers needing parts for medical equipment during standard business hours.

Essential Responsibilities

Perform professional customer call handling and communication.

Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.

Deliver part solutions within the required global compliance guidelines

Optimize all cycle time elements associated with the order fulfillment process.

Act independently in a self-directed manner.

Directly place orders with internal and external suppliers.

Leverage computer tools and on-line databases to determine best actions to take on orders.

Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.

Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.

Create commercial invoices for some international orders when necessary.

Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.

Qualifications / Requirements

Customer communications and problem solving experience

Parts logistics and global systems understanding

Demonstrated team player that is effective working independently in a complex environment

Experience with Microsoft Office and Oracle applications

Desired Characteristics

Associated Degree or equivalent experience

Oracle application experience

Proven strong customer advocate

Working knowledge of customs processes

Demonstrated Product Structure knowledge