What are the responsibilities and job description for the GEHC - Customer Service Representative III position at BayOne?
This is a backfill for position GEJP00029397. Contractor who started was unable to continue.
Title – Service Specialist/ Parts Services(Please use this title when recruiting)
Number of Leased Workers needed – 1
Tentative start date – asap
Tentative end date – 12 months
Work shift (days/times) – 1st shift
Work Location – Onsite two days a week and remote the rest. Must be okay coming into the office two days a week to 3000 North Grandview Blvd, Pewaukee, WI 53189. Local candidate only should be submitted.
Travel Required (% of travel) – None except going to office two days a week
Is this a temp to perm position – contract but possible hire on but not guaranteed
Roles and Responsibilities:
Role Summary/Purpose:
Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities
Title – Service Specialist/ Parts Services(Please use this title when recruiting)
Number of Leased Workers needed – 1
Tentative start date – asap
Tentative end date – 12 months
Work shift (days/times) – 1st shift
Work Location – Onsite two days a week and remote the rest. Must be okay coming into the office two days a week to 3000 North Grandview Blvd, Pewaukee, WI 53189. Local candidate only should be submitted.
Travel Required (% of travel) – None except going to office two days a week
Is this a temp to perm position – contract but possible hire on but not guaranteed
Roles and Responsibilities:
Role Summary/Purpose:
Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities
- Perform professional customer call handling and communication.
- Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
- Deliver part solutions within the required global compliance guidelines
- Optimize all cycle time elements associated with the order fulfillment process.
- Act independently in a self-directed manner.
- Directly place orders with internal and external suppliers.
- Leverage computer tools and on-line databases to determine best actions to take on orders.
- Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
- Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
- Create commercial invoices for some international orders when necessary.
- Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
- Customer communications and problem solving experience
- Parts logistics and global systems understanding
- Demonstrated team player that is effective working independently in a complex environment
- Experience with Microsoft Office and Oracle applications
- Associated Degree or equivalent experience
- Oracle application experience
- Proven strong customer advocate
- Working knowledge of customs processes
- Demonstrated Product Structure knowledge
