What are the responsibilities and job description for the GEHC - Customer Service Representative III position at MARS Solutions Group?
MARS Solutions Group is looking for an experienced Customer Service Representative III , for a client located in Pewaukee, WI, USA . Our client is a well-known Healthcare technology and organization seeking bright, tech-savvy talent.
Client Industry : Healthcare technology and organization
Location : Pewaukee, WI, USA
Job Type : Onsite two days a week and remote the rest. Must be okay coming into the office two days a week
Job Title : Customer Service Representative III
Experience Level : Perform professional customer call handling and communication. Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales
Nice to Have Skills : Associated Degree or equivalent experience, Oracle application experience, Proven strong customer advocate
Schedule / Hours : First Shift - Monday Friday
Is this a temp to perm position contract but possible hire on but not guaranteed
Essential Responsibilities :
Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Perform professional customer call handling and communication.
Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
Deliver part solutions within the required global compliance guidelines
Optimize all cycle time elements associated with the order fulfillment process.
Act independently in a self-directed manner.
Directly place orders with internal and external suppliers.
Leverage computer tools and on-line databases to determine best actions to take on orders.
Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
Create commercial invoices for some international orders when necessary.
Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications / Requirements
Customer communications and problem solving experience
Parts logistics and global systems understanding
Demonstrated team player that is effective working independently in a complex environment
Experience with Microsoft Office and Oracle applications
Desired Characteristics
Associated Degree or equivalent experience
Oracle application experience
Proven strong customer advocate
Working knowledge of customs processes
Demonstrated Product Structure knowledge
About MARS Solutions Group :
MARS Solutions Group is an IT staffing firm with access to a wide variety of jobs at various clients across the country. We operate with the consultant's best interests in mind and align them with roles that match their skills, aspirations, and interests. MARS values our relationships with consultants. Therefore, we will stay in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs.
