What are the responsibilities and job description for the OFFICE SERVICES ASSOCIATE II position at Axelon Services Corporation?
Office Services Associate II
Springfield, IL- ONSITE
6 Months
Pay : $20 per hour
GED / HSD is required
Description / Comment : As an Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies. The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries. A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.
Essential Duties & Responsibilities :
o Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
o Field incoming questions or issues regarding products and services the organization provides
o Reviews and fulfills incoming requests
o Contributes to customer satisfaction and organization success
o Participates in department-wide process improvement programs and process best practices
o Minimum Qualifications :
High School diploma
1 year administrative / customer service / processing / production experience
Ability to interact with all levels of the organization
Ability to work independently with a minimum amount of oversight while still being an integral part of a team
Must have knowledge of a variety of computer software and spreadsheets
Must have poise, tact and diplomacy
Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
Ability to read and comprehend instructions, correspondence and memos
Ability to work in a fast-paced, changing environment
When needed, working overtime is required
Salary : $20
