What are the responsibilities and job description for the Order Processing Rep II- 610638 position at Axelon Services Corporation?
Fulfillment Associate
Glendale, CA
10 Month Contract - Possible Temp To Perm
Must include typing test - 40 WPM minimum or Higher
GED / HSD required
20 / hr, W 2
8-4 : 30p
100% ONSITE
Description / Comment :
Ability to perform searches, document retrieval, document preparation and execution, filings and / or recordings at all jurisdictional levels. " Assist internal / external customers and / or vendors with order fulfillment and problem resolution. " Ability to understand, demonstrate, and explain service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and / or vendors. " Make well informed and timely decisions in order to meet client expectations and requirements. " Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results. " Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction. " Assist customers, team members and / or vendors with training on all products, jurisdictional requirements and company databases while using a consultative approach.
Strong attention to detail and able to maintain high quality work at all times.
- Typing test accuracy scores are required on the resume for all submittals.
Teamwork in support of reaching individual and team performance goals. " Offers helpful hints and shares best practices across team or wider group. " Understand the full array of products and the ability to up sell. " After in-depth training, understand jurisdiction requirements on Mortgage filings. " Strong background on customer service is preferred. " Handling process inquiries and incoming order requests include; data entry, document preparation, photocopying, scanning and sending emails. " Research and contact county recorder's office to obtain filing status or customer information requests. " Contact county clerks or assigned county correspondents to obtain filing status and filing submission requirements. " Communicate with customer and sales team to resolve status and filing turnaround time issues. " Provide administrative support to other departments when needed. " Understand and present complex issues to management. " Maintain product knowledge and market awareness.
