What are the responsibilities and job description for the Customer Service Rep position at Axelon?
Job Title : Customer Service Rep - Remote
Hours : Must be flexible between 7 AM - 7PM (PST or MST Zone)
Pay : $16 / hour
Training hours : 2 weeks, Monday through Friday, 7 AM to 3 : 30 PM PST, 100% Mandatory Attendance.
Hours of operation after training : Monday through Friday 7 AM to 7 PM PST, open availability required. Full time 40 hours a week and 8 hour days. (no part time available)
Job Responsibilities :
- Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment.
- Identify and provide services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving telematics inquiries, utilizing available tools to identify and transfer cross sell opportunities, and assisting with online portal.
- Provides first call resolution for aligned work and routes customers to the appropriate party to resolve issues outside of scope.
- Follow department guidelines for account documentation.
- Adhere to standard operating procedures and consistently utilizes resources provided.
- Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.
- Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service.
Experience and Skills :
Work From Home Requirements :
Equipment Distribution :
Equipment will be shipped.
Salary : $16
