What are the responsibilities and job description for the Inbound Customer Service Representative position at Axelon?
Max payrate $20 per hour
- Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month
Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.
Onsite Training - Warwick, RI
Class Start Date - 11 / 18 / 2024 Inbound customer service role for Defined Benefits / Retirement Income Solutions Dept.
Required Experience :
1-2 years call center experience, or equivalent experience (office experience)
1-2 years experience with Windows based operating systems (Microsoft Office, Suite, etc.)
The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.
Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.
MANDATORY : Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification / assessment, position will be remote.
Agent experiencing system issues at home office will be required to travel to Warwick office until system issue / outage corrected.
Requirements : "Ability to attend training, nesting at Client's Warwick RI office
Salary : $20
