259 E. Erie Street, Chicago, IL, 60611
- Polite and efficient handling of department telephone calls
- Identifying and collecting patient demographic information
- Scheduling appointments in a centralized system, using scripted language and adhering to AIDET
service standards
Proactively preventing issues with patient visits, double-checking test types, preps required, andverifying time and location
Communicating information to patients regarding physician referrals, insurance referrals, andconsultations
Proactively obtaining email addresses and enrolling patients in the Patient PortalInteracting with hospital departments and physician's offices to schedule and direct patientsUtilizing online order retrieval systems to verify or print patient ordersReaching out to patients to schedule appointmentsRequesting interpreter services when necessaryUnderstanding and collecting minimum data sets required for registrationAnalyzing account activity, identifying problems, and initiating resolutionsCompleting check-in and check-out processes, including confirming identity, offering MyChartenrollment, obtaining signatures, and collecting co-pays
Responding to questions and concerns, and notifying Team Leads or Operations Coordinators ofextraordinary issues
Evaluating procedures and suggesting improvements to enhance customer service andoperational efficiency
The Patient Services Representative verifies insurance eligibility, facilitates pre-authorization of diagnostic exams, and ensures that outpatient procedures have valid ICD-9 codes and meet medical necessity standards for Medicare patients.
Additional responsibilities include :
Informing patients of issues with securing financial accountsCompleting out-of-pocket estimations as requested by patientsProviding a professional and constructive environment for communication across units anddepartments
Resolving operational issues and attending intra / interdepartmental meetingsProviding training and education as neededParticipating in departmental quality improvement activitiesProviding ideas and suggestions for process improvements within the departmentThe Pre-Service Specialist monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
Qualifications include :
High School diploma1-2 years of customer service experienceProficient in typingPreferred qualifications include :
Bachelor's degreeHealthcare Finance and / or Healthcare Insurance KnowledgeExperience in a healthcare setting, especially patient scheduling and / or registrationCoding CertificationCertified Healthcare Associate Designation (NAHAM)Shift : Day 5x8-Hour (07 : 15 - 15 : 45)
