What are the responsibilities and job description for the Product Support Rep I position at Axelon ?
Product Support Rep I
Hagerstown, MD HYBRID
12 Months - Temp to Perm
Will need to use own equipment Pay Rate : $18 / hr
Hybrid position : will need to come onsite weekly
Shift timing : 11 AM-7 : 30 PM ET .
Description / Comment :
Will need to use own equipment; please mention this on the resume as well Potential temp-to-hire role Under regular supervision, the Technical Customer Service Representative provides customer support for a variety of inquiries, including :
Assist with account lookup and navigation, as well as product access extensions, adjustments and / or related issues. Respond to customer inquiries that include order entry, adjustments, subscriptions, and queries related to existing orders from multiple sources. Managing customer inquiries from onset to resolution using established procedures to solve routine problems Manage database records to maintain customer accounts, ensuring accurate entry and upkeep of all transactions according to business policies Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated. Use provided systems and procedures to monitor quality control for all customer interactions Adhere to expected deadlines to ensure minimal backlogs and meet service level Build brand advocacy and customer loyalty by employing values Able to work extended hour shift Perform other tasks / duties as assigned. Will need to use own equipment; please mention this on the resume as well Potential temp-to-hire role Requirements (years of experience, educational background, technical skills, etc.) : Education
High school diploma, GED, or equivalent required Experience Previous customer service experience required Proficiency in Microsoft Office / Office 365 required 1-2 years of experience within a Call Center role or equivalent (i.e., trade school or other training) preferred Experience with CRM systems preferred Other Knowledge, Skills, Abilities
Excellent communication and organizational skills Ability to maintain professionalism and high level of service through difficult customer interactions Ability to multi-task and work in a fast-paced environment
Salary : $18
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