Job Title : Production Support Engineer(Remote)
Job Description :
Position Overview : We are seeking a skilled Production Support Engineer to manage the day-to-day operations and performance of critical applications and databases in a dynamic, high-demand environment. The ideal candidate will have hands-on experience with Oracle databases, cloud platforms, and a range of other enterprise applications, combined with strong problem-solving skills and the ability to troubleshoot and resolve issues with minimal escalation.
This position involves overseeing database performance, managing deployments, and providing support for a variety of technologies, including Facets, Oracle Exadata, and cloud-based databases. The role requires working during standard U.S. hours with flexibility to support incidents and on-call requirements.
Key Responsibilities :
Deployment and Incident Management
- Execute application and database deployments following established processes.
- Manage incidents, performing root cause analysis and resolving issues promptly with minimal escalation.
- Actively participate in on-call rotations and respond to production incidents to minimize impact.
- Collaborate with cross-functional teams to troubleshoot and resolve critical system issues.
Problem Management
Analyze recurring system issues to identify root causes and implement permanent fixes.Develop and refine processes to enhance system reliability and reduce incident occurrence.Database Administration and Optimization
Administer and troubleshoot Oracle databases, ensuring optimal performance and availability.Perform SQL query optimization and Oracle database performance tuning.Manage database backup / recovery processes using NetApp SMO / SnapCenter tools.Support Azure cloud databases and leverage HashiCorp / Terraform for infrastructure management.Maintain and optimize high-performance database systems such as Oracle Exadata.System and Application Support
Provide support for applications including Oracle, Facets Clones, .NET Core, .NET Framework, Adobe, and IIS.Manage messaging systems like IBM MQ and web servers such as Apache.Perform Linux system administration tasks, including sudo / dzdo commands / scripts for system maintenance and troubleshooting.Handle log cleanup, file management, and other server optimizations to ensure system health.Assist with MySQL database updates with guidance from experienced team members.Automation and Scripting
Develop and maintain scripts using Python, PowerShell, and Linux shell scripting to automate routine tasks and improve efficiency.Utilize tools like HashiCorp, Tortoise Git, and Adoptium for version control and system provisioning.Performance Monitoring and Optimization
Monitor system performance using tools like Datadog, identifying bottlenecks and implementing solutions to improve efficiency.Proactively identify potential vulnerabilities and apply remediation measures.Documentation and Standard Operating Procedures
Follow and maintain comprehensive documentation for deployments, configurations, and incident management.Ensure all activities adhere to standard operating procedures and compliance requirements.Communication and Collaboration
Provide clear and concise updates to stakeholders during incidents and problem management processes.Collaborate effectively with developers, system administrators, and business units to align on priorities and deliver solutions.Key Qualifications :
Bachelor's degree in computer science, Information Technology, Engineering, or a related field.4 years of experience in production support, with a focus on both on-premise and cloud-based systems management.Hands-on experience with Oracle Database Administration, including performance tuning, troubleshooting, and SQL query optimization.Strong expertise in Oracle DBA, NetApp SMO / SnapCenter, and Oracle Exadata for managing large-scale database environments.Proficiency in Unix shell scripting for automation and system administration tasks.Extensive experience in database backup / recovery processes, including hands-on knowledge of Oracle OID.Experience with Azure cloud databases and HashiCorp / Terraform for cloud-based infrastructure provisioning and management.Experience with Datadog for system monitoring and performance analysis.Familiarity with IBM MQ, Facets, and other enterprise applications for system integration and support.Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support.Strong command over Linux Shell Scripting for performing system tasks and troubleshooting.Ability to perform system optimizations, including the cleanup of logs, files, and directories impacting server performance.Experience with version control systems like Tortoise Git for code management and deployment workflows.
