What are the responsibilities and job description for the Patient Service Representative (PSR) position at Axia Logo Horizontal?
Axia Women’s Health, recognized as a Great Place to Work for the 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.
We are currently recruiting a Patient Service Representative (PSR) in Bryn Mawr, PA offices in Plymouth Meeting, Malvern and King of Prussia.
The Patient Service Representative will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff.
Responsibilities include:
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
- Other duties as assigned.
Requirements:
- Adapt to changing priorities and business needs
- Ability to travel to and work in Malvern, Plymouth Meeting, and King of Prussia as needed in addition to primary office location in Bryn Mawr, PA
- Give great customer service
- Work in a fast-paced, innovative environment
- Focus on what is best for the team over the individual
- Work 40 hours per week
Full Time Benefits Summary:
- Full time benefit-eligibility with benefits beginning the first of the month after starting.
- Choice of multiple medical insurance plans to best meet your needs.
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
- 401(k) matching!
- Generous PTO offering with additional time off for volunteering
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
