What are the responsibilities and job description for the Customer Support Representative position at Axiom Bank?
At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization this is an exciting time to get on board!
We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:
- 12 Paid Holidays
- Generous Paid Time Off
- 4% Match on our 401(k)
- Medical, Dental and Vision Benefits
- 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability
Key Responsibilities and Accountabilities
- Engage customers through calls and secure messages to provide solutions and resolution to customer issues or concerns.
- Exceed customer satisfaction and call productivity standards.
- Demonstrate empathy and make a connection with customers to continue to earn their business.
- Research and resolve problems or errors.
- Provide product and service recommendations to customers to simplify and enhance their banking experience with Axiom.
- Maintain a working knowledge of Bank products, services, internal controls and policies and procedures.
- Collection of customer deposit account(s) that have become overdrawn or charged off.
- Follow Overdraft and charge off Procedures to maintain a good customer experience
Supervision of Personnel
- None
Work Environment/Physical Demands
- Typical call center environment. Minimal physical effort required, normally seated with freedom of movement on a regular basis. This is a full time position in a call center setting which is open six days per week. Work will be performed at the assigned location with some hybrid shifts. Rotating shifts will be required.
Qualifications Summary
- High school graduate or equivalent.
- 2 years customer service experience, call center environment preferred.
- Availability to work a flexible schedule including extended hours, Saturdays and holidays.
Other Position Requirements
- Excellent organizational and time management skills.
- Excellent communication skills.
- Ability to work well under pressure with minimal supervision and professionally handle difficult interactions.
- Proficient in research and investigation of issues.
- Superior Customer service skills with the ability to quickly diffuse any situation and solve conflicts in a cordial manner.
- Experience handling confidential information.
- Ability to use Microsoft Office suite and other software programs.
(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr@axiombanking.com)
Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran
Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid
