What are the responsibilities and job description for the Client Engagement Specialist position at Axiom Medical?
Job Description
Job Description
Duties :
The Client Engagement Specialist (“CES”) is an integral member of Axiom’s Operations Support (“Ops Support”). The CES will play a key role in maintaining strong relationships with clients and ensuring their satisfaction both during and after their onboarding journey. The CES will be accountable for providing timely and efficient customer support to clients, addressing their questions and concerns. The CES will develop and maintain positive relationships with clients, understanding their needs and preferences. This includes working to resolve or educate clients about potential issues / challenges. The CES is expected to optimize client utilization through engagement, training and support and highlighting opportunities for improvement. Additionally, the CES will have other duties and responsibilities as determined from time to time by the Operations Manager.
Essential Functions :
The essential functions of the CES are to :
- Build relationships with customers, provide support and relay issues to management.
- Create engagement strategies based on client feedback with support from the sales team.
- Follow up with customers through phone and email outreach; set expectations and communicate often.
- Records client data in the customer relationship management software.
- Keep clients informed about updates, new features, and any relevant information.
Qualifications :
Physical Requirements :
Additional Information :
Must be willing to travel up to 25%.
This is a remote position.
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