What are the responsibilities and job description for the AI Practitioner (Product Delivery Specialist, Bilingual; Spanish) - #2965062 position at Axiom Path?
BE PART OF A HIGH-PERFORMING TEAM:
Join an innovative organization known for delivering advanced conversational AI solutions. This dynamic team is dedicated to enhancing customer experience (CX) through cutting-edge technologies, fostering collaboration across data scientists, engineers, designers, and business stakeholders. Focused on continuous improvement, the team excels in deploying and optimizing AI models, developing analytical dashboards, and refining AI solutions to meet diverse business needs.
WHAT'S IN STORE FOR YOU:
- A chance to work with industry-leading AI and analytics tools to deliver impactful solutions.
- Professional growth opportunities, including exposure to generative AI, Domain Language Models (DLM), and business intelligence platforms.
- A supportive and innovative work environment that values creativity and collaboration.
- Opportunities to influence product roadmaps and contribute directly to shaping the future of AI-driven CX.
HOW YOU WILL MAKE AN IMPACT:
- Gather, analyze, and execute business requirements for conversational AI solutions.
- Develop functional specifications, user stories, and test documentation to guide solution delivery.
- Define and configure analytics categories through call listening, transcript analysis, and contextual understanding.
- Build, test, and refine dashboards tailored to various business use cases and stakeholders.
- Continuously improve AI solutions by tuning keywords, phrases, business rules, and enhancing analytics models.
- Analyze solution outputs, identify insights, and provide actionable recommendations to stakeholders.
- Collaborate across teams to ensure seamless delivery of AI-driven products and services.
- Contribute feedback and insights to shape the organization's product roadmap and innovation initiatives.
ARE YOU AN AI PRACTITIONER ROCK STAR?
Experience and Education:
- 4–5 years of experience in AI solutions, business analytics, or related fields.
- A bachelor’s or master’s degree in computer science, business administration, engineering, or a related discipline.
Technical Skills:
- Proficiency in conversational product knowledge, AI tuning, CX analytics, and DLM implementation.
- Experience in data analysis, business intelligence tools, and methodologies.
- Familiarity with AI concepts, including generative AI and prompt engineering.
Tools and Technologies:
- Expertise in Microsoft PowerPoint, Word, and Excel (Lucid and Visio are a plus).
- Familiarity with API integrations and beginner-level knowledge of JavaScript, Python, Node.js, or jQuery (good to have).
Additional Skills:
- Strong analytical, logical thinking, and problem-solving abilities.
- Excellent communication, presentation, and influencing skills.
- Knowledge of contact center operations, products, and related business processes.
- Spanish language skills (good to have).
To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications.
-------
About us:
Axiom Path is a global solutions provider leveraging AI and pre-built analytics to deliver exceptional services across various domains. Our core values (Accountability, Excellence, Integrity, and Community) guide us in providing optimized results and unparalleled service. We are an equal opportunity employer, a SIA-recognized diversity-owned firm, committed to diversity and inclusion.
