What are the responsibilities and job description for the IT Smart-Hand Support position at Axiom Technologies?
Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Overview:
We’re seeking a skilled Smart Hand Support Technician to manage the installation, decommissioning, and troubleshooting of Meraki network devices at our HQ. This hands-on role involves working with network hardware, power systems, and cabling, ensuring the smooth operation of network devices across our infrastructure.
Key Responsibilities:
Decommissioning & Installation:
Remove old Meraki devices and install new hardware in the company, connecting it to the data center network.
Vendor Coordination & Access:
Manage vendor access to the Company for upgrades, maintenance, and installations.
Hardware Management:
Add, replace, and troubleshoot Meraki devices, Ethernet cables, fiber cables, and power supplies.
Perform regular inspections and physical checks on the company’s hardware.
Troubleshooting & Support:
Resolve issues requiring physical intervention, including restarts for security cameras and badge readers.
Support during planned and unplanned power outages.
Inventory & Logistics:
Oversee inventory of Meraki devices at HQ and manage dispatch to remote locations.
Test Lab Readiness:
Ensure the test lab environment is ready for device testing and troubleshooting.
Qualifications Required:
Experience with Meraki devices and network hardware (Ethernet, fiber optics).
Strong troubleshooting skills and the ability to perform on-site hardware repairs.
Familiarity with power systems and maintaining secure work areas (Company and IDF).
Preferred:
Meraki or networking certifications (e.g., CompTIA Network ).
Experience with security systems (badge readers, cameras).
Physical Requirements:
Ability to lift to 50 lbs and work in confined spaces (Company and IDF).
Experience in a similar role
2-3 years of relevant experience.
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to kirti.dwivedi@axiomtechnologies.com.
